Refund & Cancellation Policy
Our Refund & Cancellation Policy
At eSolutify, we strive to provide outstanding digital marketing services tailored to your specific business goals. Please read this policy carefully before purchasing or subscribing to any of our services.
By making a payment and engaging eSolutify's services, you acknowledge that you have read, understood, and agreed to the terms outlined on this page. If you have any questions before proceeding, we encourage you to contact us first.
Summary: Due to the nature of digital services — where time, planning, and resources are allocated immediately upon engagement — all payments are generally non-refundable once services have commenced. Please review all proposals and agreements carefully before making payment.
General Policy
All payments made to eSolutify for digital marketing services — including but not limited to web design and development, SEO, social media management, paid advertising management, graphic design, video production, mobile app development, and consultation — are non-refundable.
By completing a payment, whether via invoice, e-transfer, credit card, or any other payment method, you acknowledge and agree to this no-refund policy. This policy applies to all service types and all payment structures, including one-time project fees and recurring monthly retainers.
Our Service Commitment
We are deeply committed to delivering high-quality work and ensuring client satisfaction on every project. Our team invests significant time in discovery, planning, strategy, and execution from the moment an engagement begins.
Due to the nature of digital services — where creative, technical, and strategic resources are allocated immediately upon project commencement — refunds are not possible once work has started. This applies even if the client decides to change direction, no longer requires the service, or is dissatisfied with preliminary work.
- Project planning and strategy sessions begin immediately after payment
- Team members are allocated to your project from day one
- Third-party tools, licenses, or ad account setups may be purchased on your behalf
- Our commitment to quality means substantial resources are invested upfront
If you have concerns about the quality or direction of your project at any stage, we encourage you to communicate directly with your account manager — we are always committed to working toward a resolution.
Exceptions
While our default policy is no refund, we may consider requests for partial refunds under exceptional and thoroughly documented circumstances. The following situations may qualify for review:
- Accidental duplicate payment for the same invoice or service
- Payment made in error for a service not yet commenced and with no resources allocated
- Documented billing error on eSolutify's part
Important: All exception requests are reviewed entirely at eSolutify's sole discretion and are not guaranteed. Approval of a partial refund in one case does not set a precedent for future cases. Requests must be submitted in writing to info@esolutify.com within 7 days of the payment date.
Cancellations
Clients may cancel future service renewals or ongoing retainers at any time, subject to the following conditions:
- Cancellation requests must be submitted in writing to info@esolutify.com at least 30 days before the next billing date
- No prorated refunds will be issued for the current billing period — services will continue until the end of the paid period
- One-time project cancellations mid-delivery will be subject to payment for all work completed to the cancellation date
- Any third-party costs already incurred on the client's behalf (ad spend, tool subscriptions, licenses) are non-refundable
Upon receiving a cancellation request, eSolutify will confirm receipt within 2 business days and provide a final summary of deliverables and any outstanding balances.
Disputed Charges
If you believe a charge was made in error or you have a concern about a specific transaction, please contact us within 3 business days of the transaction date. We are committed to investigating and resolving all legitimate billing concerns quickly and transparently.
Chargeback Warning: Initiating a chargeback or payment dispute with your bank or credit card provider without first contacting eSolutify directly may result in the immediate suspension or termination of all active services, and may be subject to additional recovery action. We strongly encourage direct communication first — we are always willing to resolve issues in good faith.
To raise a billing concern, email us at info@esolutify.com with your invoice number and a description of the issue. We will respond within 2 business days.
Client Responsibility
It is the client's responsibility to fully review all service proposals, project scopes, pricing breakdowns, and these terms before proceeding with payment. eSolutify is not responsible for unmet expectations arising from:
- Unclear or incomplete communication from the client's side prior to engagement
- A change in the client's business goals, direction, or strategy after work has commenced
- Failure to review or provide timely feedback on submitted deliverables
- Third-party factors outside eSolutify's control (platform changes, algorithm updates, market conditions)
We encourage all clients to ask questions, request clarifications, and thoroughly review proposals before signing or making payment. Our team is always available to walk you through the details of any engagement before you commit.
Policy Updates
eSolutify reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services following any policy update constitutes your acceptance of the revised terms.
We encourage clients and users to review this page periodically. For significant changes, we will make reasonable efforts to notify active clients via email.
Contact Us
If you have any questions about this Refund & Cancellation Policy, or if you wish to submit a cancellation or billing concern, please contact us directly. We aim to respond to all inquiries within 2 business days.