Terms of Service
Agreement to These Terms
Welcome to eSolutify. By accessing or using our website, requesting a quote, booking a meeting, or engaging any of our services, you agree to be bound by the following Terms of Service. Please read them carefully before proceeding.
These terms constitute a legally binding agreement between you (the client or user) and eSolutify Inc. If you do not agree to these terms, please do not use our services. For questions, contact us at any time.
Services
eSolutify provides professional digital marketing services including, but not limited to, web design and development, search engine optimization (SEO), social media marketing and management, paid advertising (Meta Ads, Google Ads, TikTok Ads, and others), graphic design, video production, and mobile app development.
The specific scope, deliverables, timelines, and fees for each engagement will be detailed in a separate project agreement, proposal, or invoice provided to you prior to the commencement of work. These Terms of Service apply to all such engagements unless a custom agreement states otherwise.
User Responsibilities
As a client or user of eSolutify's services, you agree to the following responsibilities:
- Provide accurate, complete, and up-to-date information during sign-up, service inquiry, or any form submission
- Supply required assets, content, approvals, and feedback within agreed timelines to avoid project delays
- Not misuse our services in any way, including but not limited to reverse-engineering, unauthorized access, or data scraping
- Not use any deliverables produced by eSolutify for unlawful, deceptive, or harmful purposes
- Maintain the confidentiality of any login credentials or access we provide during the project
Note: Delays caused by late client feedback, missing assets, or unresponsiveness may affect project timelines. eSolutify will not be held responsible for delivery delays resulting from client-side inaction.
Payments
All fees for services must be paid in accordance with the schedule outlined in your project agreement, proposal, or invoice. The following payment terms apply unless a custom agreement states otherwise:
- A deposit may be required before work begins, as specified in your project agreement
- Remaining balances are due upon project completion or milestone delivery, as agreed
- Ongoing retainer services (e.g., SEO, social media management) are billed monthly in advance
- Late payments may result in paused or suspended services until the outstanding balance is cleared
- Repeated late payments may incur additional administrative charges as outlined in your agreement
All prices are quoted in Canadian Dollars (CAD) unless otherwise specified. International clients may be invoiced in USD or AED depending on their location and agreement.
Intellectual Property
All content, branding, designs, code, copy, and creative assets produced by eSolutify during the course of a project remain the intellectual property of eSolutify until final payment has been received in full.
Upon receipt of final payment, all agreed deliverables will be formally transferred to the client. This transfer covers the specific project deliverables only — not eSolutify's proprietary tools, frameworks, templates, or methodologies used in the creation process.
eSolutify reserves the right to display completed work in its portfolio, case studies, and marketing materials unless the client requests otherwise in writing prior to project commencement.
Cancellations & Refunds
We understand that circumstances can change. Our cancellation and refund policy is as follows:
- Cancellations requested before any work has commenced may be eligible for a full refund of any deposit paid
- Once work has begun, no full refunds will be issued — partial refunds may be assessed based on the stage of project completion at the time of cancellation
- Ongoing monthly services (SEO, social media, paid ads management) may be cancelled with 30 days written notice — no refunds will be issued for the current billing period
- Custom agreements may include specific cancellation terms that supersede the above
Important: eSolutify reserves the right to assess the extent of work completed and determine the appropriate partial refund amount at our sole discretion. All refund decisions will be communicated in writing within 7 business days of a cancellation request.
Limitation of Liability
To the fullest extent permitted by applicable law, eSolutify shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with:
- The use or inability to use our services or deliverables
- Data loss, corruption, or security breaches beyond our reasonable control
- Lost profits, revenue, or business opportunities
- Website downtime, hosting issues, or third-party platform outages
- Changes in search engine algorithms affecting SEO rankings
- Ad platform policy changes affecting paid advertising campaign performance
In all cases, eSolutify's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim in the 3 months preceding the incident.
Third-Party Tools & Integrations
Some features and services offered by eSolutify rely on third-party platforms and integrations including, but not limited to, Google Ads, Meta (Facebook/Instagram), TikTok Ads, LinkedIn Ads, Stripe, WordPress, WooCommerce, Shopify, and others.
- eSolutify is not responsible for errors, outages, policy changes, or account suspensions caused by third-party platforms
- Clients are responsible for maintaining compliance with the terms of service of any platforms used in their campaigns
- Third-party platform fees (e.g., ad spend, hosting, plugin licenses) are separate from eSolutify's management fees and are the client's responsibility
We will always notify clients of known third-party issues as soon as they come to our attention and work promptly to resolve any impact on your services.
Changes to These Terms
eSolutify reserves the right to update or modify these Terms of Service at any time. We will notify existing clients of significant changes via email or through a notice on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the revised terms.
We encourage you to review this page periodically to stay informed of any updates. The effective date at the top of this page will be updated whenever changes are made.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. Clients outside of Canada agree to submit to this jurisdiction for the purpose of resolving any dispute.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please reach out to us directly. We are committed to addressing all inquiries promptly and professionally.